Frequently Asked Questions
Please click on the titles below for information:
Q. IS THERE A DRESS CODE IN THE COPPER ROOM?
A. Yes, we call it smart casual. Dressing up is encouraged, but not required. We now have a relaxed dress requirement.
Q. ARE CHILDREN ALLOWED ON THE MAIN DANCE FLOOR IN THE COPPER ROOM?
A. For the comfort of all of our guests, children have their own dance floor, where parents are very welcome to join them.
Q. IF I BOOK A PACKAGE THAT INCLUDES DINNER IN THE COPPER ROOM – HOW DO I MAKE THE DINNER RESERVATION?
A. The reservation agent can help you make your dinner reservation at the time of booking. You may also go to our website to book your reservations online and the Copper Room Maitre d’ will confirm your request. Please call 800-663-2266 and then press 0 to make your dinner reservation.
Q. IF I AM RESERVING A STAY AT THE RESORT OVER A HOLIDAY PERIOD THAT HAS SPECIAL DINING EVENTS (EASTER BRUNCH, CHRISTMAS DINNER), HOW DO I MAKE A RESERVATION FOR THE DINING ROOM?
A. The reservation agent can help you make your brunch or dinner reservation at the time of booking. Please call 800-663-2266 and then press 0 to make your reservation in the dining room.
Healing Spring Spa
Q: HOW DO I BOOK A SPA TREATMENT?
A: When reserving your stay at the resort, your reservation agent can assist you with your spa booking, whether you are booking the treatment as part of a package or separately.
We recommend that you book your spa treatment as soon as possible to secure your preferred treatment, time and therapist (male or female).
Q: CAN I CLAIM MY MASSAGE TREATMENT ON MY MEDICAL INSURANCE?
A: Our Massage Providers are all certified body workers and as such provide an exemplary level of service, however no receipt for medical benefits purposes can be provided.
Should you require a receipt for this purpose a Registered Massage Therapist is required – Our RMT is available on a VERY limited basis and subject to a $10.00 surcharge, please inquire with the Healing Springs Spa staff.
Q: ARE NON-RESORT GUESTS ABLE TO USE THE POOLS?
A: Only registered resort guests and day guests of Healing Springs Spa are able to access the five hot spring pools located on the Resort property. The Resort issues wristbands to all registered guests. The wristband will identify you as a guest of the resort and ensure access to our five natural mineral hot spring pools as well as the opportunity to enjoy our complimentary afternoon tea service. For guests staying elsewhere or visiting Harrison Hot Springs for the day, the Public Hot Springs Pool in the centre of the village is available for use at a charge.
Q: ARE POOL TOWELS AND BATHROBES AVAILABLE?
A: Pool towels are available in your guestroom for use at the pools. Bath robes are available in your guestroom to wear to and from the pool area. Unfortunately, bathrobes are not available in children’s sizes.
Q: ARE CHILDREN ABLE TO USE THE ADULT POOL IF THEY ARE ACCOMPANIED BY AN ADULT?
A: Children are not allowed in the adult pool at anytime. We recommend that parents join their children in the adjacent family pool or one of the other three pools.
Q: IF I HAVE AN OPEN CUT OR WOUND, CAN I STILL USE THE POOLS?
A: If you can cover the cut with a small adhesive bandage (Band-Aid type), you may use the pools.
Q: ARE FOOD AND BEVERAGE PERMITTED AROUND THE POOLS?
A: For the safety and in consideration of all our guests, only food provided by the resort may be consumed in the pool area. Poolside food service is provided in the warm weather months, weather permitting. Beverage service is provided in the Lap Pool area in the warm weather months (weather permitting), only alcoholic beverages provided by the resort may be consumed in the pool area.
Q: WHAT IS IN THE WATER IN THE HOT SPRING POOLS?
A: At the source of the two naturally occurring hot springs located 300 meters to the northwest of the Resort along the lakeshore, the “potash” spring has a temperature of 40 degrees C (120 degrees F) and the “Sulphur” spring has a temperature of 65 degrees C (150 degrees F). The water is piped to the resort and then filtered, cooled and chlorinated prior to filling the pools.
Analysis of the hot springs indicates that there are 8 different minerals: potassium chloride, sodium chloride, sodium sulphate, magnesium sulphate, calcium sulphate, calcium bi-carbonate, iron bi-carbonate and sulphurated hydrogen.
- The waters average 1,300 parts per million of dissolved mineral solids, one of the highest concentrations of any mineral spring. Physiologically, the hot springs are reported to promote the elimination of impurities through the skin, bowels and kidneys. Harrison Hot Springs Resort boasts two indoor and three outdoor mineral pools.
- The indoor sitting pool is cooled to a temperature of 38-40 degrees C (100-103 degrees F), an ideal temperature for promoting the relief of general aches and stress. The indoor crescent pool is maintained at a temperature of 32 degrees C (90 degrees F degrees).
- Two outdoor pools have been built in a setting complete with cascading waterfall, rock formations and plants to simulate a typical West Coast setting.
- In the outside adult sitting pool, the hot spring waters are piped from the source and cooled to 32-35 degrees C (90-95 degrees F).
- The larger outside family pool is also kept at 35 degrees C (95 degrees F) and has a gently sloping ramp for those who prefer to walk into the pool. The deck is a non-slip, frost-proof clay tile that is heated by hot water tubing.
- The outdoor lap pool is kept at a temperature of 30 degrees C (87 degrees) and is ideal for those seeking exercise by swimming lengths.
Q: ARE THERE ROOMS IN THE RESORT WITH COOKING FACILITIES?
A: No. Fire regulations forbid cooking in any of our resort guestrooms. You may not cook in your guestroom.
Q: ARE THERE REFRIGERATORS IN OUR RESORT GUESTROOMS?
A: We are happy to provide small bar refrigerators capable of keeping your beverages cold. They will not maintain a low temperature if overloaded with food and other items.
Q: CAN I SMOKE AT THE RESORT?
A: All of our guestrooms, including balconies and public areas, are non-smoking. By provincial law, guests may smoke only in designated areas around the Resort property. If you do smoke in your room, a cleaning fee will be applied to your account.
Q: CAN I BRING MY DOG?
A: Dogs are welcome at the resort. A $30 nonrefundable sanitation fee will be charged per night and will be applied to your bill. Please take your dog with you when leaving your guestroom as not all guests are as comfortable with dogs as owners. Please leash your dog when in the hotel and on the resort property. Please review the Pet Registration document for further guidelines.
Q: What are check in and check out times?
A: Guest rooms are available for check in at 4 p.m. We make every effort to have your room available as early as possible, should you arrive before 4 p.m., please check with the front desk. Guests arriving early may leave their bags with the bell desk and gain entry to the hot spring pools or take a walk through the village in the meantime. Check out time is 11 a.m.