employment_front desk agent
employment - Front Desk Clerk
We are currently recruiting for the position of:
Classification: Front Desk Clerk
Department: Front Office
Duties and Responsibilities:
- Ensures compliance with all corporate policies and procedures to ensure guest satisfaction
- Able to exceed the guests’ needs first by creating the first impression for our Resort, followed by providing friendly and efficient assistance to the guests needs in an effective manner
- Able to attend to work reliably
- Able to work safely and securely in a manner that protects the integrity and safety of the guest, associates and hotel
The successful candidate will possess the following skill-set:
- Minimum 1 year of proven Hotel experience in a guest service, front of the house position required
- Minimum 1 years of proven hotel experience in a luxury, full-service resort preferred
- College hospitality diploma preferred
- Universal Service Standards (USS) skills and demonstrate constantly displaying any and all
- Proven outstanding listening and problem solving skills required
- Proven ability to quickly and accurately handle and balance cash, credit and debit card sales required
- Computer literacy, especially with databases required
- Proven previous experience as both an independent worker and as a team player required
- Proven ability to multi-task and take direction well required
- Proven Safe Work and reliable attendance record required
- Proven organizational skills required
- Second language is an asset
- Ability to up sell & sell other resort facilities
- Flexible to a changing schedule
