employment_service standards

Our Service Promise: "Creating special experiences one guest at a time"

Vision:  

Our Vision is to become the preferred provider of products and services that foresee and satisfy the needs of customers, balancing the highest level of satisfaction consistent with maximizing returns to stakeholders.

Mission: 

Through our valued associates, we will accomplish our vision by foreseeing and exceeding customer and client expectations, leveraging our unique perspective and experience gained over nearly a century, and using our core competencies revolving around customer service and prudent management.

We will foster our culture of integrity, efficiency and adaptability.

We will look for opportunities that meet our parameters for returns and stability, and will use the synergy among our business units to explore and capitalize on new possibilities.

Our Service Promise

“Creating special experiences one guest at a time.”

Guestpath: Our Service Philosophy

At Delaware North, we know it´s all about the experience. The experience of visiting one of the most beautiful places on earth.

We know the care and service we offer our guests leads to special experiences for them. To ensure an experience of a lifetime, we will foresee our customers´ expectations adn deliver outstanding products and services.  We will also focus on surprising our guests with special touches and finding ways to help make their experiences even more memorable. Even though we serve hundreds of millions of guests each year, we will focus on individuals and what we can do to make them feel like they are at home.  We will build relationships one guests at a time, working to create experiences of a lifetime.

Universal Service Standards
• Professional Appearance and Grooming
• Attentive Posture
• Gracious and Friendly Service
• Guest Name
• Greeting Guests
• Thanking the Guest
• Teamwork
• Pride in Facility Maintenance and Appearance
• Product Knowledge and Associate Skills
• Telephone Courtesy Standards