Terms, Conditions & Booking Policies

Terms, Conditions and Booking Policies

The following terms and conditions of DNC Parks and Resorts at Harrison Hot Springs Resort and Spa (hereinafter referred to as “:we”, “our” or “us”) apply to your reservations and by making your reservations using our online system you understand, acknowledge and agree to our terms and conditions.  We reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with this reservation.  Availability can change at any time during the booking process.  Your reservation is confirmed when you receive an email confirmation.  Note: Children are considered to be 16 years of age and younger.

Reservation Guarantee and Cancellation Policy:

  • All reservations require a credit card guarantee  by Visa, MasterCard, American Express, Discover or Diners Club. 
  • All rates are quoted in Canadian currency and are subject to applicable taxes which may change without notice
  • Cancellations must be received 3 days prior to arrival otherwise there is a charge of one night room and tax.  If you do not arrive on the scheduled date, the reservations is cancelled and charged one night room and tax.

Special Requests
Special requests are noted and maintained in the reservation system; however we are unable to guarantee a specific room or location.

Third Party Reservations/Credit Card User
It is the responsibility of the person paying to provide a written authorization with the following:

  • Card holder’s name and signature
  • Card holder’s address and telephone number
  • Precise billing instructions
  • Copy of front and back of credit card
  • Guest name and arrival and departure dates

Group reservation policies
Please contact the group sales office at 1-800-663-2266 or sales@harrisonresort.com with your request. A Sales Manager will assist you in confirming your groups requirements. A contract, mutually agreed to by the parties involved, will detail the resort's policies as they relate to the group.

**Travel Agents - Travel agents may make commissionable reservations through our GDS system now or fill out an application to be approved for commissionable reservations using our on-line reservation system.  Non-commissionable reservations can also be made by calling our Central Reservation Office at 866-890-1171.  If you are a travel professional already registered with DNC or have received commission from DNC in the past, you may use the on-line reservation system.

Reservations

Testimonials

“Thank you for going above and beyond to make our engagement at Harrison Hot Springs Resort memorable. The staff were wonderful and the hot spring pools and steam sauna were exceptional!
”

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